It may be a while since you purchased your current property and it could be the first time you have sold one.
Our job is to explain the whole process to you step by step so that you are in an informed position and ready to go off and find a suitable property.
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We explain and help with the following –
obtaining a valuation on your property
reviewing you current mortgage to see if it’s portable and also to see if you have any redemption charges if you were to leave the lender
working out how much you can borrow and what the cost will be
the types of mortgage’s that are available and how they work
the associated mortgage fees and charges involved
Estate agents selling fee’s and stamp duty costs
Solicitors involvement and their charges
the role of the Estate Agent and Solicitor and how we help liaise with them all
expected timescales and the how the whole process works
we review any protection plans you have in place and work out a plan to protect the new mortgage
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We always aim to provide a high quality service to our customers. However, if you encounter any problems and we are unable to resolve them you can take your complaint to an independent Ombudsman. Our advice is covered under the Financial Ombudsman Service (www.http://www.financial-ombudsman.org.uk/consumer/complaints.htm). You may be able to submit a claim through the EU Online Dispute Resolution Platform (https://webgate.ec.europa.eu/odr/main/?event=main.home.show if you live outside the United Kingdom or if you prefer not to deal directly with the Financial Ombudsman Service.)